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Guest Post By : Rebecca Bauer Ritz Image: Simon Howden / FreeDigitalPhotos.net So, your dream of starting a cafe is coming into reality. Congratulations! Alan has covered many important aspects of the logistics and great customer service it takes to run a cafe. One other important part of the success of your business is creating a brand that customers recognize. This Continue reading Branding Your Cafe The two key factors in customer service recovery are strength and severity: Strength of the customer relationship and severity of the service Continue reading How to Restore Customer Satisfaction after Customer Service Failure You can’t just tell someone that you expect exceptional customer service and get it. At ARS, training for exceptional customer service begins on the first day of employment with the new employee’s introduction to ARS. To point out the importance of this information, the meeting is led by the president of the Continue reading How To Give Exceptional Customer Service With the low margins in the hospitality industry, you need every edge you can get. You’ve probably seen many articles on how to spot the bad employees. But what about warning signs that your own performance is lagging? Here’s a list of mistakes to avoid which will help you get the most out of your employees and your hospitality business, be it restaurant, banquet, hotel, or Continue reading Hospitality Management -10 Ways to be a Bad Hospitality Boss |
I'm Alan Robinson. It's my goal to help you learn from successes and failures, & have more fun & profits starting a cafe! If you are motivated to start a cafe, get your FREE Cafe Success Tips news here.  |
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